Support

English translation: October 14, 2026

Find help with the PoKeBo board game app below, or contact us by email.

Frequently asked questions

I cannot find a nearby friend’s device

• Check that everyone is on the same Wi-Fi network or Bluetooth is on.
• On iPhone, allow Local Network and Bluetooth in Settings → PoKeBo.
• On Android, allow Nearby devices if requested.
• Follow the connection help on the room screen. You can also use online matches over the internet.

A purchased game or Premium is missing

• Open My page → Restore purchases.
• Check that your device uses the same Apple/Google account used for purchase.
• Use the same PoKeBo account as before; coins and owned games belong to that account.

My coin balance seems wrong

An unstable connection can delay the display. If reopening the app later does not help, email us with the purchase date and approximate amount.

A game download fails or does not finish

Check device storage and your connection, then retry from the game’s detail page in the app’s game store.

I want to cancel Premium

Cancel through the purchasing App Store/Google Play account. See cancellation instructions. Uninstalling alone does not cancel.

I want to delete my account

Use My page → Account management → Delete account. See deletion instructions for requests without the app.

I want to remove ads

Ads are not displayed if you have an active Premium subscription or own at least one paid game.

Contact

Email [email protected] if the above does not help. We generally reply within a few days. Include your device model and OS version, what happened and the steps leading to it, and for purchase issues the purchase date and store receipt number. Do not send passwords, authentication tokens or card details.