Delete your account

English translation: October 14, 2026

These instructions explain deletion of your PoKeBo account and associated data.

1. Delete in the app

1. Open My page in the app.
2. In Account management, select Delete account.
3. Review the confirmation and select Delete. You may be asked to sign in again.

A connection is required. Once completed, the authentication account and associated data listed below cannot be restored. If an error appears, deletion may not be complete; check the message and retry.

2. Request deletion without the app

If you no longer have your device, email [email protected] with the email address used for Google/Apple registration. We verify your identity before responding. Do not send passwords or authentication tokens.

Anonymous accounts have no registered email address. Use in-app deletion if possible. If authentication information is lost, contact us with the evaluation game used and approximate usage time. We may be unable to verify identity or identify the account.

3. Data deleted

Standard versions with purchase management delete associated account sign-in information; coin balances, owned/unlocked games and coin history; shelf layouts; authentication profiles; device-account associations, enquiries and AI usage histories. Initial and pre-cancellation survey responses are also deleted, as described in the privacy policy.

Store payment records are managed by App Store/Google Play and cannot be deleted by this app. Contact the store for refunds. External services may have retention policies or legal retention obligations. To prevent recreation from retried payment notifications, hashes of deleted identifiers and deletion times are retained. Subscriptions are not automatically cancelled; cancel separately with the store.

Evaluation versions delete the evaluation anonymous account and relevant local shelf/game registration data without affecting production accounts. Resuming evaluation may create a new anonymous account.

For refund enquiries and transaction checks, production transaction IDs, product IDs, store environment and confirmation times are retained with a deleted-UID hash for 400 days from deletion and removed by scheduled processing after expiry. Profiles, IP addresses and enquiry text are not included. Hashes are not fully anonymous. Counts by game, source and day needed for creator settlements exclude user identifiers, are retained for up to 2,562 days (about seven years) from acquisition, and are removed by scheduled processing after expiry. These operational periods are separate from payment/accounting records held by stores and others.

UID, registration time and deletion time are retained separately to measure usage and deletions. Names, display names and emails are not stored in deletion records. Play/download records (game, time and device-identifier hash) are retained; account-device mappings are deleted. These records are not fully anonymous, and access is restricted.

4. Retained records

Recreation-prevention records above are retained. Crashlytics, advertising/measurement records and backups are not all simultaneously removed by in-app deletion. See the privacy policy for external retention and legally required storage. Contact us about deletion of related records.

Uninstalling does not delete your server account. On iOS, authentication information may remain and the same anonymous account may be used after reinstalling.